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2nd Annual Utility Call Center Operational Excellence
Maximizing Call Center Quality to Enhance Overall Customer Experience and Exceed Workforce Fulfillment
9-10 Sep 2014
The Florida Hotel and Conference Center - Orlando, FL, United States of America
- call back request
- Conference Speakers
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Suzanne Thornton
Director, Call Center Operations
DTE Energy
Phil Sharp
Director, Customer Service Centers and Credit
Entergy
Karen Blankenship
Manager, Training and Quality Assurance
Duke Energy - Customer Contact Operations
Latanza Adjei
Customer Care Center Director
Georgia Power
Debra Russell
Customer Response Division Director
Seattle Public Utilities
Richard Shaw
Care Center Senior Business Project Manager
ComEd
Wesley Higgins
Customer Service Operations Support and Online Services Manager
Alabama Power
Vickie Newkirk
Customer Care Supervisor
Colorado Springs Utilities
- General Enquiries
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Robin Yegelwel
455 N. Cityfront Plaza Dr.
9th Floor
Chicago, IL 60611
Telephone: (312) 894-6306
Fax: (312) 894-6304
Email: robiny@marcusevansch.com